Remove or Limit Attachments from Incoming EmailsIssue By default, a ServiceNow instance includes attachments from inbound emails, such as images, documents, logos, or email signatures that may be irrelevant, to the records and activity stream created by the email. Learn how to configure system properties to limit certain attachments, reduce unnecessary data, and improve record accuracy.ResolutionTo modify or reduce attachments included in email records, update the following system properties in your ServiceNow instance. Note: The system looks at file size, not file type, when configuring properties. 1. Set the file size limits glide.email.inbound.image_sys_attachment.filter.minimum_bytes This value sets a minimum threshold size (in bytes) for filtering or limiting an attachment, and excludes any attachments that do not meet that threshold. The default value is 0, which allows files of any size. To modify this property: Sign in to the instance as an admin role. To display a list of system properties, in the Filter navigator text search field, type sys_properties.list, and press the Enter key. Locate the glide.email.inbound.image_sys_attachment.filter.minimum_bytes property. In the Value field, enter the size, in bytes, that will indicate the minimum file size of attachments allowed. Select Update to save the record. 2. Set attachment actions glide.email.inbound.image_sys_attachment.filter.action This value determines what happens to attachments that do not meet the minimum threshold size. If the property for the minimum threshold size is set to 0 (default), that overrides any values set in this property. To modify this property, set the Value field in the system property to one of three options. These values are case-sensitive. AttachTarget — This is the default value for the system property. Allows all attachments to the email to be attached to the target record created from the email. AttachEmail — Allows the attachments to be included in the email and saved in the sys_attachment table, but not attached to the target record created from the email. AttachNone — Blocks all attachments from being included in the email record or in the target record. Note: Regardless of the action you select, the image is visible when you choose Preview HTML Email or Show Email Details in the activity formatter. Related LinksFor more information, check out the product documentation: Email image filtering properties