The "Type your message here.." does not show up on Request Details in portalIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms For some users, the "Type your message here.." field does not show up on the Request Details on Service Portal Release London Cause ACL Resolution Please try adding the following ACL to your environment to provide write access to the user. 1. Table level write access A. Operation: WriteB. Table: "sc_req_item","None"C. Role: Public 2. Field Level Write Access A. Operation: Write B. Table: "sc_req_item","*"C. Role: Public