Opening a kb_knowledge record in Agent Workspace does not display the form, instead, it displays the knowledge article view - Known Error

Opening a kb_knowledge record in Agent Workspace does not display the form, instead, it displays the knowledge article view Description Opening a kb_knowledge record in workspace does not display the form, instead, it displays the knowledge article view.

Steps to Reproduce

On OOB Madrid:

As an Admin, open kb_knowledge list and open a record Configure the form layout, add a new view called Workspace and save Open Agent Workspace Go to My Lists Add a New list Name - Knowledge, table - kb_knowledge and save the list Open a knowledge record from the list in Workspace

Workaround This is expected behavior and by design in all currently supported releases