<h2>EMC Isilon discovery error - Insertion failed with error</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><style type="text/css"><!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --></style> <div class="margin"> <h1>Symptoms</h1> <ul style="list-style-position: inside;"><li>Executing discovery on "EMC Isilon" Pattern, it fails with identification error at IRE with below error</li></ul> <pre><span style="color: #ff0000;"><strong>Identification CI Errors:</strong></span><br />Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,<br />Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,<br />Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,<br />Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,<br />Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,<br />Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,<br />Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,<br />Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,<br />Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,<br />Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,<br />Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,</pre> <h1>Release</h1> <ul style="list-style-position: inside;"><li>Kingston P* and London P* </li></ul> <h1>Environment</h1> <ul style="list-style-position: inside;"><li>Instance activated with "Discovery and ServiceMapping Patterns" and enabled "EMC Isilon" Patterns </li></ul> <h1>Cause</h1> <ul style="list-style-position: inside;"><li>The new patch fixes with "EMC Isilon" at the product level has been not provided under the current Pattern, hence the IRE could not understand the latest payload to translate and fails with error</li></ul> <h1>Resolution</h1> <ul style="list-style-position: inside;"><li>This issue will be fixed in future Pattern releases and no ETA for now</li><li>ServiceNow Pattern development team provided a Workaround to fix the issue, please follow below <br /><br /> <ul style="list-style-position: inside;"><li>Log into the instance </li><li>Import the <span style="text-decoration: underline;"><strong><a title="New EMC Isilon Pattern" href="sys_attachment.do?sys_id=546d20e2db82b450e515c22305961916" target="_blank" rel="noopener noreferrer">New EMC Isilon Pattern</a></strong></span></li><li>Execute Discovery on the device </li></ul> </li></ul> <h1>Additional Information</h1> <ul style="list-style-position: inside;"><li><span style="text-decoration: underline;"><strong><a title="EMC Isilon discovery" href="https://docs.servicenow.com/csh?topicname=emc-isilon-discovery.html&version=latest" target="_blank" rel="noopener noreferrer">EMC Isilon discovery</a></strong></span></li></ul> </div></section></div></article></div>