Fields are still editable on the Change request created from Standard Change Template, even after including those in "readonly_fields" of the Standard Change properties. - Support and Troubleshooting

Fields are still editable on the Change request created from Standard Change Template, even after including those in "readonly_fields" of the Standard Change properties. Issue  Symptoms Fields are still editable on the Change Request created from Standard Change Template, even after including those in "readonly_fields" of the Standard Change properties.

Release Any supported release

Cause Client script "Mark standard change fields readonly" has been modified.

Resolution We have a Client Script in the OOTB named "Mark standard change fields readonly" which make the fields Read-only on the Change Request created from Standard Change Template. This is an onLoad client script defined on the "change_request" table. The client script checks for the values entered into the "Read-only fields" field in the Standard Change Properties page. Change>Administration>Standard Change Properties If this client script has been modified or the script which verifies the system property has been altered, the fields won't be set to read-only.