Information about [cmn_notif_device] and [cmn_notif_message] tablesIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } This article gives you information on the data stored in the cmn_notif_device & cmn_notif_message tables. Issues with a misconfigured user can show up like:'Email validation failed: Email has no recipients' 'Flow Designer Action "Send Email" not including user in CC''excluded recipients because user has no usable devices' Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Releases Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } What is cmn_notif_device table? Once a record is created in the sys user table, the same will be created in the cmn_notif_device table as well. Updates go the same way.For example, when the email address of a user is updated in the sys user table, "update email devices" BR will get executed and updates the email address for this user in the cmn_notif_device table as wellPrimary address of a user in the cmn_notif_device table is used to send Notifications. This will override the email address configured for this user in the sys user tableIf there is a lack of an active/valid cmn_notif_device record for a user when that user is referenced in any other manner such as notifications, flows, sub-flows those users will not be able to receive a notification. This can be in the form of being in the TO, CC, or BCC fields. To solve that either: Add the primary email device to user. End users can navigate to "Self-Service" > "My Notification Preferences", then click "Create New Device" and fill in primary email address, ensuring the "Primary Email" checkbox is selected; this will automatically set it as the primary notification channel.If a system administrator wants to add primary email device for CC user, then navigate to cmn_notif_device table > Click on New button > fill all the details to create a new primary email device record If one already exists and is inactive simply activate it. What is the cmn_notif_message table? Notifications are defined in Email Notifications [sysevent_email_action] table. The ones that have Subscribable = true are available for subscription. Besides, when a user receives a certain notification for the first time, it appears in their subscriptions and can then be changed from there. Subscriptions are stored in Notification Messages [cmn_notif_message] table. If a user wants to subscribe to certain notifications by default, a business rule can be configured that will create the necessary entries in the Notification Messages table when a User record is inserted. To subscribe to existing users, use a scheduled job or a background script.If multiple users subscribed to the same email notification then there will be one record created for each user for this email notification in this table.