Simultaneous update alert is shown when saving a form after adding an attachment - Support and Troubleshooting

Simultaneous update alert is shown when saving a form after adding an attachment Issue _ � _ � _ � _  Symptoms When using the crossfuze simultaneous update alert package, after adding an attachment to a form, the user receives a simultaneous update alert popup when saving, even if no other updates were made.

Release All

Cause The crossfuze script include SimultaneousUpdateAlert checks to see if the record was last updated by the current user. When adding an attachment, the update is made under the user: 'system'. As system is not the current user, the script include will show the simultaneous update alert popup.

Resolution To resolve this, you can add an additional check for the system user to the SimultaneousUpdateAlert script include.

1) Navigate to System Definition > Script Includes

2) Find the SimultaneousUpdateAlert script include entry

3) In the script text area, change line 8 as shown below:

if(rec.sys_updated_by != this.getParameter('sysparm_user') && rec.sys_updated_by != 'system'){ 4) Save the record