Agent Chat for Agent Workspace not working when the schedule is set (floating) - Known Error

Agent Chat for Agent Workspace not working when the schedule is set (floating) Description When the end user tries to contact the available agent, there is no alert coming for the agent in the workspace inbox if queue schedule is set OOB option (8-5 Weekdays).

>> The request is going into an infinite loop by showing "Routing you to a live agent..." message after clicking "Available Agent" link from the contact Support action. >> I could see the interaction record is created in the table.

Steps to Reproduce

Steps to Reproduce:

1 Hop to OOB instance 2. Open AWA queue and set the schedule as '8-5 Weekdays' and save it. 3. Navigate to Presence and open 'Available' record 4. Select one 'Service Chanel' and make this record Active. 5. Impersonate as end user 6. Navigate to chat webclient directly /$sn-va-web-client-app.do 7 From there go to option ->contact Support 8. Click on contact Agent on the options

NOTE: Before initiating a chat, Open the same instance in other window session and impersonate with user who is an Agent and set the presence to 'Available'

Observation: The request is going into an infinite loop by showing "Routing you to a live agent..." message after clicking the "Available Agent" link from the contact Support action.

Workaround >> Open schedule record in the related Queue

>> Kindly set the cmn_schedule record timezone to ' ', this will fix the issue.

Note - Floating timezone support introduces latency concerns for high-throughput systems like AWA