Block mobile browsers like Safari but allow portal on ServiceNow Agent app. - Support and Troubleshooting

Block mobile browsers like Safari but allow portal on ServiceNow Agent app. Issue Step 1: Add devices to system properties

Go to system properties or sys_properties.list Find glide.ui.m_agents Add ipad , android, and Macintosh to Value

Step 2: Create a redirect for mobile view.

Go to System UI->UI Pages or sys_ui_page.list Create New Name: “$m” HTML: Redirecting to Google

Client Script: document.onload = redirect(); function redirect(){ if(navigator.userAgent.match(/Macintosh/i) && navigator.maxTouchPoints == 0) // Safari on Mac, Exit Mobile view window.location.href = "/navpage.do?sysparm_device=doctype"; else // Mobile device (including Safari on iPad) window.location.href = " https://www.google.com/ "; }

Step 3: Create Widget UI Script

Go to Portal->Widgets Find “Add Widget” Scroll down and add new Dependencies Add New JS Include. Make sure you are in Global scope.

Click on UI Script and create new UI Scripts Add script: (function() { if (!snmCabrillo.isNative() && detectmob()) window.location.href = "https://www.google.com/"; })();

function detectmob() { if( navigator.userAgent.match(/Android/i) || navigator.userAgent.match(/webOS/i) || navigator.userAgent.match(/iPhone/i) || navigator.userAgent.match(/iPad/i) || navigator.userAgent.match(/iPod/i) || navigator.userAgent.match(/BlackBerry/i) || navigator.userAgent.match(/Windows Phone/i) ){ return true; } else { return false; } }