Location Map is not working, locations are not displayed on the Map - Support and Troubleshooting

Location Map is not working, locations are not displayed on the Map Issue

Location Map is not working, locations are not displayed on the Map. For example, when navigating to User Administration->Locations, we can see all registered locations, ensure at least one location has latitude and longitude associated to it.

Cause If too many location records without latitude and longitude are saved in the cmn_location table, the script responsible to map the location will re-iterate indefinitely (ensure at least one record contains latitude and longitude).

Resolution Modify the Map Page script to contain "gr.addEncodedQuery("latitude!=0");" before the query. Here is an example:

Navigate to System UI -> Map pages Add "gr.addEncodedQuery("latitude!=0");" at line 2 The script should now look like:

var gr = new GlideRecord("cmn_location"); gr.addEncodedQuery("latitude!=0"); gr.query(); while (gr.next()) { var item = map.addItem(gr); item.latitude = gr.getValue('latitude'); item.longitude = gr.getValue('longitude'); item.dialog_title = gr.getDisplayValue(); item.icon_width = "16"; item.icon_height = "16"; }