Users with role gets redirected to home_splash.do then home.do? after logging in within the Service PortalIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Users with role gets redirect to home_splash.do then home.do? after logging in within the Service Portal. Release All Cause The out of the box login rule Direct Navigation has been de-activated Resolution Re-activate this login rule. Also it safe to check that the following are set correctly: System properties "glide.login.home", "glide.entry.page.script", and "glide.entry.first.page.script" Script include "SPEntryPage" for more information see next section "Additional Information" Additional Information How to configure redirection for Service Portalhttps://support.servicenow.com/kb_view.do?sysparm_article=KB0746730Setting up ServicePortal while using SSO: KB0678919https://support.servicenow.com/kb_view.do?sys_kb_id=8f2a576ddb949b804816f3231f961964&sysparm_rank=6&sysparm_tsqueryId=7e35abf9db59b7c8d58ea345ca9619a6Frequently Asked Questions on redirection with service portal: KB0747432https://support.servicenow.com/nav_to.do?uri=%2Fkb_view.do%3Fsysparm_article%3DKB0747432%26sysparm_stack%3D%26sysparm_view%3DHow to configure redirection for Service Portal: KB0746730https://support.servicenow.com/nav_to.do?uri=%2Fkb_view.do%3Fsysparm_article%3DKB0746730%26sysparm_stack%3D%26sysparm_view%3DMulti-Provider SSO: How to Configure a Service Portal Page to Display a Local Login Page and No Longer Redirect to the "Auto Redirect IdP's" Login Page: KB0747338https://support.servicenow.com/kb_view.do?sys_kb_id=93dfe144db097300200f0b55ca961957&sysparm_rank=1&sysparm_tsqueryId=02a6af79db99b7c8d58ea345ca9619efAfter logging out of the Service Portal, all the users are redirected to the instance login page instead of the Service Portal login page:https://support.servicenow.com/kb_view.do?sys_kb_id=5fa61132dbafd384e0e80b55ca9619416 ways to set up your Service Portal for redirection SUCCESS!https://community.servicenow.com/community?id=community_blog&sys_id=cbcda2e9dbd0dbc01dcaf3231f961949&view_source=searchResultLook also into the "Navigation Hander", that are usually set on a table and would redirect users that have not the correct roles.