Special characters (i.e.: French, Arabic) passed in resource path parameters to scripted REST API / setRedirectURL do not encode correctly - Known Error

Special characters (i.e.: French, Arabic) passed in resource path parameters to scripted REST API / setRedirectURL do not encode correctly Description Special characters in languages like French or Arabic that are sent in resource path parameters to scripted REST API (setRedirectURL) are not passed correctly and do not properly encode values.

Steps to Reproduce

1. Create a UI action on the incident table with the following details: Name: Copy Short Description to new Incident Form Link: checked Script: var sd = current.short_description.toString(); action.setRedirectURL("incident.do?sys_id=-1&sysparm_query=short_description=" + sd);

2. Create a new incident.

3. Set the value of short description to: Québécois.

4. Save the record.

5. Click on the UI Action form link created in step1. The short description does not display the special characters properly.

6. Create a scripted REST API Example end point: /api/snc/hello_nonascii_world/{pathParamValue} Script: (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { gs.log("request.uri: " + request.uri); // var pathParams = request.pathParams; var pathParamValue = pathParams.pathParamValue; gs.log("pathParamValue="+pathParamValue); })(request, response);

7. Send request to this point with Arabic characters as path parameter: curl "https://INSTANCE.service-now.com/api/snc/hello_nonascii_world/طالب" --header "Accept:application/json" --user 'admin':'xxxxxxxx' --verbose

Instance logs print invalid characters: request.uri: /api/snc/hello_nonascii_world/Ø·Ø§ÙØ¨ pathParamValue=Ø·Ø§ÙØ¨

Workaround This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

As a workaround, send the special characters as query parameters instead of path parameters. For example: curl "https://INSTANCE.service-now.com/api/snc/hello_nonascii_world/pathParamValue?nonasciivalue=طالب" --header "Accept:application/json" --user 'admin':'xxxxxxxxxx' --verbose

Example REST API script: (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var queryParams = request.queryParams; gs.log("queryParamTest="+queryParams.nonasciivalue); })(request, response);