Agent workspace - Dependent field doesn't filter the results properly - Known Error

Agent workspace - Dependent field doesn't filter the results properly Description When the parent field has a default value, the dependent field doesn't filter the results accordingly in Agent workspace.

Steps to Reproduce

Dictionary Entry Override record for Incident table's 'assignment_group' /nav_to.do?uri=sys_dictionary_override.do?sys_id=9bf97551c3a32200b6dcdfdc64d3ae64 Mark 'Override default value' true and enter 'd625dccec0a8016700a222a0f7900d06'(Service Desk's sys_id) to 'default value' Go to Agent Workspace > Incidents > All and click New 'Assignment group' is seen as Service Desk Click on 'Assigned to' field Actual behavior: All users can be seen regardless of group Expected behavior: Only Service Desk users can be seen

Workaround Instead of using a default value for parent field, create an onLoad client script to set the parent field.

For the example scenario given above, use the below workaround;

Go to System Definition > Client Scripts and click New Enter the information below and Save Name: Table: Incident Type: onLoad Script: function onLoad() { if (g_form.isNewRecord()){ g_form.setValue('assignment_group', 'd625dccec0a8016700a222a0f7900d06'); } }