Restricting Access to Unnecessary Chat Groups During TransferIssue When transferring a chat, all chat groups can be selected for the transfer, even if the agent doesn't have visibility to all of them. To address this issue and limit access to unnecessary chat groups, a solution can be implemented.ReleaseServiceNow version supporting connect chatResolutionIn order to restrict access, below steps can be done: Create a new "Query" business rule on "chat_queue" table.Enable script section by checking "Advanced" checkbox.Add filters and conditions in the "script" section by using addQuery or addEncodedQuery or other functions. There is no specific way of hiding groups from chat "Transfer" functionality. Thus groups hidden using business rule will not be accessible to applicable users at all.