[Asset Management] Models not showing up on model field while creating a new asset. The reference pop-up show no models on asset.model. - Support and Troubleshooting

[Asset Management] Models not showing up on model field while creating a new asset. The reference pop-up show no models on asset.model. Issue  Symptoms While creating an asset no records show up on the model field. When we click on the reference field the reference list pops-up but no records are shown.

Release All.

Environment Any Environment.

Cause Within the asset form, when we click on the Model field reference icon, then there is a script include " ModelAndCategoryFilters " method " assetModelRefQual " being called. This method will build the reference qualifier for us to get the related model category defined. Here it will go through certain filters based on the type of asset we are creating and if there are any model categories attached to it etc. Refer to KB ModelFilters (KB0750026) for more details about different filters we define and how it gets the data.

If we do not define proper model categories, or if there are n models with these model categories then it may fail to return any models.

Resolution Based on above make sure we have following criteria satisfied.

Make sure there are valid model categories defined. Make sure there are some models attached to the above model categories. Check if the model category is defined as " Asset Tracking Strategy to " Leave it to Category ". Additional Information Asset Tracking Strategy Leave it to Category Asset and CI management