Unable to edit Software Asset Analytics Dashboard


Description

Symptoms

Unable to edit the widgets on Software Asset Analytics dashboard.

Release

Madrid

Cause

Authorized to edit only when you are in "Performance Analytics – Content Pack – Software Asset Management Professional" scope

Resolution

"Software Asset Analytics" dashboard is in the "Performance Analytics – Content Pack – Software Asset Management Professional" application.

To edit this dashboard, use the application picker to select the above-mentioned application.

Follow the below steps to pick the right application.

  1. Click on settings icon from top right corner on the instance.
  2. Select the Developer from the left panel.
  3. Enable "Show application picker in header". This would show you a drop-down next to the user profile.
  4. Select "Performance Analytics – Content Pack – Software Asset Management Professional" from the drop-down.
  5. This should show you the option to add widgets, delete existing tabs, rename the tabs, etc..


Here is the documentation about "Software Asset Analytics" dashboard.
https://docs.servicenow.com/csh?topicname=c_SAMDashSAA.html&version=latest 

Note :

Click an element within a report to see more information, or add and move widgets as needed, but these OOB widgets can't be edited.