How to hide a Catalog item in Service Portal - Support and Troubleshooting

How to hide a Catalog item in Service Portal Issue To hide a few catalog item's visibility in the service portal OR If a catalog item is visible in Service Catalog and not in Service Portal then the first place to configure is the 'Hide on Service Portal' field in Catalog item.

Release All Versions

Resolution Hide of Service Portal (hide_sp) field present in every catalog item and this true/false field helps in hiding the catalog item in Service Portal.

Navigate to Maintain Items Personalize the list Add 'Hide on Service Portal' field to the list Now, 'Hide on Service Portal' is true/false values for respective catalog items Hide on Service Portal with value 'true' refers to hide the Catalog item on Service Portal

Hide on Service Portal with value 'false' results to show the Catalog item on Service Portal