Adding a Software Entitlement does not allow you to select from the list of available Software Models - Support and Troubleshooting

Adding a Software Entitlement does not allow you to select from the list of available Software Models Issue  Symptoms When attempting to add a Software Entitlement, the selection for Software Model does not give any available software models that are referenced from the cmdb_software_product_model table. It just comes up empty.

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Cause Normally this would not be an issue, however if the customer decides to delete all of the current software models in cmdb_software_product_model and create their own, there is a chance that they will neglect to create a category in cmdb_model_category. If the models that they create reference a category that does not exist in that table, the lookup will fail for that item. If every item left in the cmdb_software_product_model table is referencing a non existent category, the list pulled up during record creation in Software entitlements will be blank

Resolution Navigate to cmdb_model_category.LIST Add the missing categories to the table