Cannot Access Agile Board Backlogs, users get message "You do not have access to this backlog" - Support and Troubleshooting

Cannot Access Agile Board Backlogs, users get message "You do not have access to this backlog" Issue  Symptoms Despite having the correct role assigned (scrum_user), users are no longer able to view backlogs under "Agile Development" >> "Agile Board" >> "Backlog". Steps to reproduce: 1. Login to the ServiceNow instance as User with scrum_user role 2. Navigate to the Agile Board > Backlog tab 3. Notice that it's now empty when there should be some backlogs on there. You see the message below: You do not have access to this backlog Ask the backlog owner to share it with you

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Cause In your instance you have activated the REST API ACL. Access Control: Table API /nav_to.do?uri=sys_security_acl.do?sys_id=9ef8bc918733320025fbd1a936cb0bdd

Note: The sys Id may differ in your instance

ACL's on rest api tables(Table API) are deactivated OOB by default. However if the REST API ACL is activated, a user must have the snc_platform_rest_api_access role to make a request to that REST API.

Resolution When the 'TABLE API' ACL is activated, if a user does not have the snc_platform_rest_api_access role, he cannot access the Agile board. This is the expected behavior. Please refer to the documentation REST API ACL's in https://developer.servicenow.com/app.do#!/document/content/app_store_doc_rest_integrate_kingston_c_RESTAPISecurity?v=kingston As possible solutions try either of the below that meets your requirement 1. Give your users the role 'snc_platform_rest_api_access' 2. Alternatively to change the default behavior you can Modify the TABLE API ACL as following: - Remove requires role 'snc_platform_rest_api_access' -Add Advanced script as below: answer = (gs.isInteractive()) || gs.hasRole('snc_platform_rest_api_access'));