Can't create events in the Team Calendar - FSMDescriptionSymptoms Can't create events in the Team Calendar Release or EnvironmentLondonCauseThe behavior is expected in the London version.ResolutionThe document says that the Team Calendar is used to VIEW a list of agents in the assignment groups and their work order tasks and events. But it does not say you can create an event here: https://docs.servicenow.com/ It also mentions: - Click an event in the calendar to display overview information in a pop-up window. - Double-click an event in the calendar to open the event record or click Open in the pop-up window. - Update an event from the event record. If you want to create an event , please go through below document- https://docs.servicenow.com/csh?topicname=create-personal-event-for-agent.html&version=latest However, from Madrid version the behaviour is changed and you can create events from the team calendar. https://docs.servicenow.com/csh?topicname=manage-events-for-agents.html&version=latest