SLA Definition field value is not displaying on task sla list or related lists for some usersIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms For some users, when they view Task SLA lists or related lists, the SLA definition column displays a blank value. An example of this issue is shown in the image below. Release Kingston and later Cause The user is failing an ACL check on the contract_sla table and cannot read the value. Resolution This can be resolved by adding a new read ACL on the contract_sla table. Please note that you must have activated security admin privileges to create new ACLs. 1) Navigate to System Security > Access Control (ACL) 2) Click the blue New button in the list header to create a new entry 3) Change the Operation value to: read 4) In the first Name dropdown, select: SLA Definition [contract_sla], leave the second dropdown empty 5) Scroll down to the Requires role section and double click the Insert a new row... text 6) Add the role you wish to grant access for7) Save the record