Background image is not displayed in Service PortalIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Learn why a background image does not appear on the Service Portal page when viewed on certain devices (typically mobile devices). ReleaseAll releases supporting Service PortalCauseThe container holding the background image was hidden because a CSS class, hidden-xs, was applied in the Parent class field. This class hides the element on extra small (XS) screen sizes, such as mobile devices, thus preventing the background image from being displayed. ResolutionTo display the background image on all screen sizes: Go to the Service Portal page editor: <Your instance>/sp_config?id=page_edit&p=index&table=sp_instanceSelect the affected container, for example, Service Portal - Container 1.Locate the Parent class field.Remove the hidden-xs value or replace it with visible-xs or d-block.Select Save to apply the changes.