Background image is not displayed in Service Portal - Support and Troubleshooting

Background image is not displayed in Service Portal Issue  Learn why a background image does not appear on the Service Portal page when viewed on certain devices (typically mobile devices).

Release All releases supporting Service Portal

Cause The container holding the background image was hidden because a CSS class, hidden-xs, was applied in the Parent class field. This class hides the element on extra small (XS) screen sizes, such as mobile devices, thus preventing the background image from being displayed.

Resolution To display the background image on all screen sizes:

Go to the Service Portal page editor: /sp_config?id=page_edit&p=index&table=sp_instance Select the affected container, for example, Service Portal - Container 1. Locate the Parent class field. Remove the hidden-xs value or replace it with visible-xs or d-block . Select Save to apply the changes.