Madrid Virtual Agent Issue


Description

Symptoms

Virtual Agent topic that was working in London is not loading in Madrid, throws error: Error "Evaluator: com.glide.script.RhinoEcmaError: "vaInputs" is not defined."

Release

Madrid

Cause

The Script Action is running before the vaInputs.yourVar has been captured then it will not exist.

Resolution

If you have defined yourVar as a Script Variable you will need to refer to it as vaVars.yourVar instead of vaInputs.yourVar.

Additional Information

Check KB0749698 for General information.