ServiceNow Cloud Provisioning and Governance Landing Page - Support and Troubleshooting

ServiceNow Cloud Provisioning and Governance Landing Page Description Contents Overview Plugins CMP Versions Credentials & Accounts MID Server for CMP Cloud Discovery Catalogs & Blueprints Provisioning Brownfiled VM Management Stack & Resource Operations Cloud Billing CMP License & Budget Cloud Alert Management Cloud Policies & Execute Scripts Cloud Tag Management Domain Separation for CMP Advanced CMP

1. Overview Product Docs Cloud Provisioning and Governance 2. Plugins CMP Required Plugins Plugin Name Plugin ID Requirement Cloud API com.snc.cloud.api Core Automation, Pattern Designer (NG version), Discovery Core, Service Model Designer Cloud Config Management com.snc.config.mgmt REST API Provider, Cloud Management Core Cloud Management com.snc.cloud.mgmt Discovery Core, Cloud API Cloud Management Core com.snc.cloud.core Cloud Management Core, Cloud Config Management, Orchestration, ITOM Optimization Licensing

Note : By default, when the "Discovery" Plugin is activated, the "Cloud Management Core" and "Cloud API" plugins will be activated as a dependency for "Discovery".

Plugins required for Domain Separation with CMP Plugin Name Plugin ID Requirement Service Catalog - Domain Separation com.glideapp.servicecatalog.domain_separation N/A Domain Support - Domain Extensions Installer com.glide.domain.msp_extensions.installer N/A

Additional Information Request the Cloud Provisioning and Governance application 3. CMP Versions Difference between CMPv1 & CMPv2 What do CMPv1 and CMPv2 mean? 4. Credentials & Accounts Product Docs Store the Azure service principal credentials in the instance Create the credentials that enable Cloud Management to access your AWS data Assume an AWS role for temporary cloud Discovery credentials

Knowledge Articles Credential exchange between ServiceNow API and Azure Cloud Azure Service Principal Credential verification from the command line (CLI) AWS Credential verification from the command line (CLI) Fixed credentials for NodeAccess on ExecuteScript Operation(CMP) How to test AWS REST API using POSTMAN AWS Main & Member account Roles/Permissions with Servicenow Discovery How to make sure the sub account Discovery created from the Main AWS Account works as expected 5. MID Server for CMP Working with CMPv1 was designed to execute the Cloud Resource Discovery without a MID server and uses APIProxy probes. Starting from the CMPv2 , the Cloud Resource Discovery and Cloud Orchestration are designed to use MID Server.

Refer: Set up MID Servers to connect Cloud Management Knowledge Articles Configure a MID Server for cloud discovery CMP - MID Server selection customization for Cloud Operations Cloud Management: How to Execute a PowerShell script locally on the MID server instead of on the provisioned VM when launching a stack (during cloud provisioning) If default Mid Server Override is customized, after instance is upgraded to Madrid release, MID Server Selection is broken for Cloud Discovery / Cloud Account Discovery 6. Cloud Discovery Cloud Discovery Landing Page 7. Catalogs Product Docs Create a cloud catalog item Cloud catalog form configuration examples Publish a blueprint as a cloud catalog item Create a cloud template Knowledge Articles Blueprints - Catalogs & Templates Blueprints, Vmware and Terraform CMP Static IP parameters in Resource Block Cloud Catalog Items Actions under Rules - Lookup fields not displaying the Actual value Manage Attribute Related Link is not visible on the Cloud catalog form Missing ACLs for "sn.cmp.cloud_service_designer" role to add input parameters on Blueprint [CMP\CFT Template] VM name is "empty" in AWS Portal which is provisioned from CMP Blueprints and Vmware AWS-CFT Provisioning failed with Requires capabilities : [CAPABILITY_IAM] 8. Provisioning Product Docs Azure VM provisioning walkthrough AWS VM provisioning walkthrough Create pre-provisioning operations Example: Post-provision cloud script Knowledge Articles How to find out the returned message from Azure when CMP failed to deprovision a cloud resource - example: Microsoft.Network/virtualNetworks [CMP\Stack provision] Failed to launch stack from Cloud User Portal Cloud Management V2 - VMWare Questions CMP - Stack error "User or Group Quota Exceeded" CMP - Stack Provisioning fails with error "Failed with status code and message: 400" Perform Stack provision operation using REST API without Cloud User Portal Template Requirements for VMware provisioning with ServiceNow Cloud Management Update a cmdb_ci_vm_instance record post-Cloud Provisioning using Policies ARM/CFT/GCP/Terraform Template Verification on Cloud Provider prior Provisioning with CPG Azure Cloud Provisioning of a Linux Virtual Machine fails with error "com.jcraft.jsch.JSchException: Auth fail ..." Azure deprovisioning fails for VMs with "StandardSSD_LRS" storage account type [GCP\Response API] Stack provisioning request is failing for Google Cloud 9. Brownfield VM Management Virtual Machines provisioned using CMP are called as GreenFiled VMS and the Virtual Machines provisioned by AWS/Azure console and discovered by Servicenow are called as Brownfield VMs . Either provisioned or discovered VMs, both the Greenfield and Brownfield VMs located under " cmdb_ci_vm_instance " By default, the Greenfield VMs are visible under the User Portal and available for Life Cycle operations (Stop, Start.. Etc) and for Resource Operations . To make the Brownfield VMs also to be visible under the User Portal, the VMs must need to be manually populated with "Assigned To" field. Once the Brownfield VM is available under the User Portal, have the opportunity to use the Life Cycle and Resource Operations. Knowledge Articles InvalidInstanceID error when performing stop operation on Brownfield VM's Cannot Stop Brown Field VM's from Cloud Management 10. Stack & Resource Operations Product Docs Launch a stack Manage a stack Perform a life-cycle operation on a stack or resource Open cloud orchestrations Knowledge Articles CMP Resource level operations have duplicate Deprovision Resource Operations are not visible at User Portal Guest Interface & Host Resource' Cloud Management: Change Request does not populate when executing Stack Life Cycle Operations Cloud user portal | Stacks with the same owner group do not have visibility for other group members In Blueprint Request Workflow fails with an Error - "Capacity Check Failed" 11. Cloud Billing Landing page for ServiceNow Cloud Insights 12. CMP License & Budget Knowledge Articles FAQ - CMP - Node licensing and calculation How user budget consumption is calculated and updated in the cloud management user portal CMP VM count in CMDB for Licensing CMP - Budget Consumption (FAQs) 13. CMP Alert Configuration Product Docs Set up AWS event processing for Discovery and Service Mapping Configure the Azure Alert service to auto-update the CMDB Configure the VMware Events service to auto-update the CMDB Configure the Google Stackdriver Logging service to auto-update the CMDB Knowledge Articles Azure alert configuration with CMP AWS alert configuration with CMP VMware alert configuration with CMP Google alert configuration with CMP Ingesting Azure Alerts Using Generic JSON Script Processed date is missing on the sn_cmp_cloud_event record when the cloud event triggers a horizontal pattern Cloud Events mark deleted resource as "In Maintenance" instead of "Absent" 14. Cloud Policies and Execute Scripts Product Docs Cloud scripts and cloud script templates Cloud initialization scripts Create a cloud policy Knowledge Articles Configure Ansible as Post Provision Script Example: Post-provision cloud script Cloud scripts and cloud script templates Cloud policy example Triggers for cloud policies Configure a cloud policy rule 15. Cloud Tag Management Product Docs Tags for cloud resources Tags improve reporting for cloud resources Knowledge Articles How to add custom TAG for reference on Blueprint CMP: Accessing the CustomTag form parameter in the Policy Action Scripts Supported Tag discovery for AWS resources 16. Domain Separation for CMP Product Docs Domain separation in Cloud Management Knowledge Articles ITOM Cloud Management for Service Providers - New York and Madrid 17. Advanced CMP Using List Collectors in Template-Based Catalog Items CMP - Using Response Mapping - How to populate CMDB using CMP Showing a new CI Class to the User Portal Using Cloud Catalog Items in Standard Service Portal CMP - Discovering new Resource Types in AWS CMP - Discovering new Resource Types in Azure Provisioning an AKS Cluster in Azure using ARM Cloud Management: Invoking Cloud APIs through Scripts Python Script Execution in Cloud Management Platform Cloud Management VMWare Operations: Tags Assignment Provisioning S3 with Replication Pre and Post Provision operation with Templates Enhancements to Scripted REST APIs in New York release of Cloud Management Terraform Enterprise Integration in Cloud Management What's cooking (Nov 2019) - Lots more Cloud Management Recipes, at ServiceNow Dev Portal

CFT CFT Single Windows VM CFT Linux VM with Multiple NICs CFT Linux VM with LB and Storage CFT Linux VM with Multi VM Multi Disk CFT Linux Install Apache CFT Simple VM with Approval Policy CFT Windows VM Multi-Disk and LB

ARM ARM Windows VM with Multi NICs ARM Windows Single VM Multi Disk ARM Windows Stack Multi Disk ARM Windows Stack Multi NIC ARM Linux VM Multi NIC Multi Disk ARM Linux VM Install Apache ARM Linux VM Install MySQL ARM WebApp MySQL ARM VNET Multi Subnet with Approval Policy ARM VNIC Multi Subnet with Naming Policy

Resource Operations Attach / Detach / Modify Volume/Create / Describe Snapshots/Modify Instance Attribute