Text "_123STREAMENTRY321_" is appended to comments or work notes when a business rule updates journal fields after these had already a "Post" update - Known Error

Text "_123STREAMENTRY321_" is appended to comments or work notes when a business rule updates journal fields after these had already a "Post" update Description The text "_123STREAMENTRY321_" is appended as a prefix of journal comments or work notes if a business rule performs an update after the fields had already received a "Post" update.

Steps to Reproduce

1. Import the attached Business Rule . 2. Go to any sc_task record which is associated to a request item record. 3. Within the sc_task record form, enter a work note. 4. Post it. 5. Change the priority. 6. Save the record.

Open the associated request item record and notice that the string "_123STREAMENTRY321_" is appended as a prefix of the work note content.

Workaround After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make these decisions lightly, and we apologize for any inconvenience. You can Subscribe to this article to receive notifications in case a future product enhancement will address this issue.