AWS Discovery Schedules discovers devices in datacenters but fails to populate some related CI informationIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms AWS Datacenter.Discover.AWS Datacenter.Compute Interface.ListImages -- Error AWS Discovery Schedules discovers devices in data centers but fails to populate some related CI information CAPI Trail Log while processing cloud API response data shows - " identification_engine : MULTIPLE_DEPENDENCIES Found multiple dependent relation items [{"parent":97,"child":1,"type":"Hosted on::Hosts"}] and [{"parent":97,"child":0,"type":"Hosted on::Hosts"}] in payload: no thrown error " Release Kingston, London Cause - Based on the error, check the input payload to the identification engine you can figure that there is a CMDB metadata hosting rule record relating cmdb_ci_cloud_service_account to the discovered cloud resource image type 'cmdb_ci_os_template' which results in the existence of 2 hosting rules between 1 cloud resource - 'cmdb_ci_os_template' with cmdb_ci_logical_datacenter & cmdb_ci_cloud_service_account. Hence the error - The above example issue is pertaining to ListImages but similarly, you may find it useful in other cases Resolution - Delete the hosting rule record relating cmdb_ci_cloud_service_account to the discovered cloud resource image type 'cmdb_ci_os_template' ( Image )