Walkup user should not have additional roles to use walk-up portalIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Walk-up user should not have additional roles to use walk-up portal. Resolution"Sorry You are not authorized to access the walk-up pages. Please login using the correct user account" --> The error is common for walk-up user to face when they have additional roles in sys_user profile record. As mentioned in the doc, the profile should have only one role to access the portal. Else this error is expected. If there is a group added to sys_user_profile record, when you remove the group, roles are removed and the issue is not more faced. Please find the doc link: Walk-up Experience " The user record with this role cannot contain any other roles"