Clicking on "View Responses" in Vendor risk assessment throws errors and doesn't load the responses


Description

Symptoms


After clicking on "View Responses", a pop-up loads and an error is seen "Failing widget Take Questionnaire"

Release


Madrid

Cause


The UI script "sn_vdr_risk_asmt.VendorResponse" has skipped the Madrid upgrade

Resolution


The UI script "sn_vdr_risk_asmt.VendorResponse" has skipped the Madrid upgrade and hence some piece of code that is being used in the 'Take Questionnaire' widget was missing and therefore the widget failed to load the responses.

Reverting the UI script to the latest Madrid version resolved the issue.

Link to the UI script -> https://<instance_name>.service-now.com/nav_to.do?uri=sys_ui_script.do?sys_id=e02d67d1c3a32200dd921a4112d3ae7f