DOM manipulation techniques cause ATF failures - Support and Troubleshooting

DOM manipulation techniques cause ATF failures Issue  DOM manipulation techniques for making fields read-only on a form can cause ATF failures. It causes ATF failure with error: Client request did not provide serialized form data.

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Cause DOM manipulation is not advised in Servicenow, as it causes issues such as these. Read more in the product documentation: Avoid DOM Manipulation .

Example:

If we use a client script which contains the code with DOM Manipulation (.disabled=true;) to make field read-only, causes the parameters not to be able to get serialized from the form and It causes ATF failure with error: Client request did not provide serialized form data.

var form = document.getElementById('change_request.do'); if (form) { for (var x=0; x form.elements[x].disabled=true; }} Resolution Use the supported API called GlideForm(g_form)