GlideRecord query on a specific table is not working for non-role (end user) userDescription<!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms The Glide record query to a table is not working under the below scenario, When an end user ( user without no role) is forcefully redirected to Service Portal via property "glide.entry.first.page.script"When the snc_internal and snc_external roles exist on the instance, but "Explicit Roles" plugin was not activeGlide Record query is invoked from a Script Include While the issue was occurring, we could observe below exception, TypeError: Cannot convert null to an object. Param table: incident Param sys_id: xxxxxxxxxxxx Current user sys_id: xxxxxxxxxxxx : no thrown error Release Any supported release. Cause The GlideRecord query was failing due to the reason that snc_external and snc_internal roles appear to be manually added/imported to the instance although the "Explicit Roles" plugin was inactive. Resolution Take a back up and delete the manually added/imported snc_external & snc_internal roles. If you don't have access to remove them, please open a HI case to clean them up. Ideally, activating the "Explicit Roles" plugin would automatically create snc_external & snc_internal roles. Additional Information Explicit Roles Activate the Explicit Roles plugin