GlideRecord query on a specific table is not working for non-role (end user) userIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Symptoms The Glide record query to a table is not working under the below scenario, When an end user ( user without no role) is forcefully redirected to Service Portal via property "glide.entry.first.page.script"When the snc_internal and snc_external roles exist on the instance, but "Explicit Roles" plugin was not activeGlide Record query is invoked from a Script Include While the issue was occurring, we could observe below exception, TypeError: Cannot convert null to an object. Param table: incident Param sys_id: xxxxxxxxxxxx Current user sys_id: xxxxxxxxxxxx : no thrown error Release Any supported release. Cause The GlideRecord query was failing due to the reason that snc_external and snc_internal roles appear to be manually added/imported to the instance although the "Explicit Roles" plugin was inactive. Resolution Take a back up and delete the manually added/imported snc_external & snc_internal roles. If you don't have access to remove them, please open a HI case to clean them up. Ideally, activating the "Explicit Roles" plugin would automatically create snc_external & snc_internal roles. Additional Information Explicit Roles Activate the Explicit Roles plugin Release Resolution