Vulnerability integration run fails for NVD CVSS3.0 integration - Support and Troubleshooting

Vulnerability integration run fails for NVD CVSS3.0 integration Issue  Symptoms Vulnerability integration process for the vulnerability integration run gives the error message 'Import set complete with error' in the processing notes. The corresponding import set that gets created will have no import set rows. The Vulnerability integration process record contains ' At least one import queue entry is in error. No more data to process at this time. ' error message.

Cause NVD CVSS3.0 integration makes a call to this end point https://nvd.nist.gov/vuln/data-feeds#JSON_FEED to get the zipped JSON file.

This ZIP file decompresses into a 200MB+ JSON file, which is larger than the default platform limit of 100MB for JSON imports, which is why the import set fails to load the data.

Resolution Increase the system property that controls this limit to 250MB or higher, in order to allow the import set system to correctly process it.

To increase the maximum file size for JSON imports:

Navigate to System Properties in your ServiceNow instance. Go to Import Export > Import Properties. Under the JSON Format section, locate "Maximum file size for import (MB)". Increase this value to 250MB or higher. Save your changes. This adjustment will allow the import set system to process larger JSON files correctly, addressing the issue with the NVD integration