Global variables declared on onLoad client script are not accessible from another onChange client script - Support and Troubleshooting

Global variables declared on onLoad client script are not accessible from another onChange client script Issue  Description When a global variable is declared in an onLoad client script in the global application and tried to access it from another onChange client script in the same global application, it gives a 'variable_name not defined error'.

Below is the example of scripts and the console error:

1] onLoad client script: loadGlobalVariables

var testGlobalVar = {}; function onLoad() { testGlobalVar.check = 'Load'; console.log('**** Test onLoad => '+testGlobalVar); }

2] onChange client script: onChangeGlobalVariable

function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } console.log("### BEFORE ONCHANGE => "+testGlobalVar.check); testGlobalVar.check = 'Change'; console.log("#### AFTER ONCHANGE => "+testGlobalVar.check);

}

Console Error:

Workaround Use g_scratchpad.testGlobalVar for accessing global variables across client scripts. The "g_scratchpad" object works fine on a regular form like incident and on Service portal but it doesn't work on Service Catalog Form. An enhancement request is been created to enable g_scratchpad on Service Catalog Form on platform view.

Applicable Versions Any version