Variable display as sys_id on Portal - Known Error

Variable display as sys_id on Portal Description Short Description: Variable display as sys_id on Portal

Build information: London P7 Browser: Chrome

Issue Description: Variable on Catalog Item display sys_id On Portal. high sys_id display instead of Variable value No error message. - this issue occur when Catalog Item associated to Workflow. - As ProcessEngine TAB added since London, this issue not reproducible on Kingston.

Please refer attached screen shot for easy to understand this issue.

Steps to Reproduce

1. Create a user who have a role "arroval_user" sys_user.list > New > Roles TAB > New > add approval_user 2. Create Catalog Item (sc_cat_item.list > New) 3. Type Name (any) and Save it once. 4. Create Variable on the Caalog Item (open the same Catalog Item > Variable TAB > clic New) 5. On Variable Window, Question TAB type Question/name (any) Question test01 Name test01 6. On Variable Window, Type Specification TAB, configure as below. Reference (sys_user) (this is just a expmale for easy to understand) 7. Save the Variable and back to Catalog Item 9. Once create Variable, goto Process Engine TAB > click Workflow magnifying glass icon. 10. Workflow window pop up, and click New then Workflow type Name and click "Submit" then Workflow Editor open. 11. On Workflow Editor > Core TAB > select approval - User and grag to the editor window. 12. On the window of New Activity : Approval - User, type Name and add the user you create step 1, under Approvers field. then click "Submit". 13. Make sure put the new Work Flow between Begin/End and assocaite each other. 14. click Publish (publish the workflow) 15. Back the Catalog Item you create on Step 2 16. Click "Try it". On the catalog item window, you can see single field. then specify an user who is NOT active. 17. then click "Order Now". 18. Get into the REQxxxx which created. 19. On Approvaers TAB, click and open Requested > click Approve button. 20. Back to REQxxxxx then click "Arroved" record on Approver TAB. 21. On Approval window, you can see the Catalog Item name under the Description. Click the blue triangle arrow. 22. then You can see the User name you select on the window just after you click "Try it". 23. Impersonate to the approval user you create step 1. 24. then go to Service Portal 25. Click Approvals on header. 26. Click Options on the Request Item window. 27. You can see the user display as sys_id.

Expected behavior : Click Options, the variable should display "User name".

Actual behavior : Click Options, the varialble display Sys_id if the user is NOT active.

Workaround This issue is under review. If you are experiencing this problem, contact ServiceNow Customer Support .