Forward inbound action not triggered even if the email is prefixed with FW: or fwd:Issue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> The expected Forward Inbound Action is not triggered when a forward email is sent to the instance. From the email logs, the message below can be seen: Received id=<MESSAGE-ID> Classified as new; Email looked like a forward but was not marked as such because no keys from property glide.email.forward_from_prefix were found CauseThe system could not classify the email as forward, even when the Prefix is added.ResolutionThe system classifies an email as a forward only when it meets all these criteria: The subject line contains a recognized forward prefix such FW: as mentioned in the email properties.The email body contains a recognized forward string such as From: Only if both of these conditions are met, then the email is classified as a 'Forward' receive type, and will be processed by 'Forward' type inbound email actions.