Approve and Reject buttons not working on Service Portal - Support and Troubleshooting

Approve and Reject buttons not working on Service Portal Issue Occasionally, when clicking the Approve or Reject buttons on the Approvals widget in Service Portal, nothing happens. Solutions and additional information are provided below.

Release All supported versions

Cause This happens because the following line of code in the server script is failing:

if ( app . get ( input . target ) && app . state . canWrite ( ) ) More specifically the app.state.canWrite() function call.

Resolution Check the dictionary record of state field of sysapproval_approver and make sure that Read Only = false