Error/Info message raised by business rule automatically disappearsIssue Error and Info messages raised by server-side business rule is automatically disappearing. A business rule is displaying error and info messages using the functions: gs.addErrorMessage() gs.addInfoMessage() The functions are documented below: https://docs.servicenow.com/csh?topicname=c_GlideSystemAPI.html&version=latest#c_GlideSystemAPIReleaseAll VersionsCauseThere script part of the UI Policy contained the below function: g_form.clearMessages() The UI Policy was being triggered and the function was being executed. Please see the following documentation: https://docs.servicenow.com/csh?topicname=c_GlideFormAPI.html&version=latest#c_GlideFormAPIResolutionInactivate/Re-evaluate the UI Policy so that the error/info messages remains at top of the form until closed by the user.