Unable to display first and last names in reference field in Service PortalIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Unable to display first and last names in reference field in Service Portal Release All releases supporting Service Portal Cause First and last names are not available in the auto-complete field of the reference variable Resolution Navigate to the reference variableUnder Related Links,, click Advanced viewIn the Attributes field, enter a comma-separated list of auto-complet attributes: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=first_name;last_name;email,ref_ac_columns_search=true 4. Click Update Additional Information https://docs.servicenow.com/csh?topicname=c_AutoCompleteForReferenceFields.html&version=latest#c_AutoCompleteForReferenceFields