Virtual Agent - Slack Integration -- Japanese labels will be gibberish - Known Error

Virtual Agent - Slack Integration -- Japanese labels will be gibberish Description Slack does not show Incident ticket information labels correctly in User's defined Language

Steps to Reproduce

1. Navigate to OOB London Instance. 2. Install Japanese Plugin and Virtual Agent and Slack integration plugins. Virtual Agent - com.glide.cs.chatbot Japanese Language - com.snc.i18n.japanese Virtual Agent Topics - com.snc.itsm.virtualagent Install Slack Integration Messaging Apps. https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/virtual-agent/task/configure-message-app.html

3. Publish "Open IT Ticket" topic https://docs.servicenow.com/csh?topicname=publish-virtual-agent-topic.html&version=latest

4. Change User language to Japanese. 5. Say Hi to Virtual Agent. 6. Select "Open IT ticket " , Give short description , priority. 7. Incident will be created, Incident information will be displayed in an Image.

Expected - Incident information labels should be in Japanese. Actual - Incident information labels are having garbage value.

Workaround This issue is under review. If you are experiencing this problem, contact ServiceNow Customer Support .