"Empty" value displayed in "Closed by" field for incidents closed by 'autoclose incident' sys_triggerIssue Closed by field value is showing as "empty" in incident, when the incident is closed by 'autoclose incident' sys_trigger. Expected Behavior: When an open incident is closed, both Business rules named 'mark_resolved' and 'mark_closed' are being executed. As a result the 'Resolved' and 'Resolved by' fields + the 'Closed' and 'Closed by' fields are being updated respectively if they are empty. Explanation ➔ Check if 'mark_resolved' and 'mark_closed' are customized. Check if custom table is used which is extending the Out Of the Box "incident"/"task" table. On resolving the task, the resolved_by value will not set if "mark resolved" Business Rule is running on "incident" table and not on custom table and thus resolved_by is empty.As "resolved_by" is empty, when the "AutoClose Incident" sys_trigger is triggered, it calls "incident autoclose" BR which is setting the value of closed_by as resolved_by (Line #23) and thus setting it as "empty".Also in case when "AutoClose Incident" is triggered, "Set Closure Fields" will not run.