snedMessage method of Conversation API does not send work notes or system message as documented. - Support and Troubleshooting

snedMessage method of Conversation API does not send work notes or system message as documented. Issue  Symptoms When trying to use 'work_notes' as the field parameter of the sendMessage method in the Conversation API, the message is still posted as a comment.

Release All

Cause The Documentation is a bit incorrect and instead of passing two string parameters into the sendMessage method you should instead be passing an object.

Resolution Call the sendMessage method with an object containing a body and field.

Here is an example that should work in a connect action.

var con = sn_connect.Conversation.get(conversation.sys_id); con.sendMessage({body: 'testMessage', field: 'work_notes'});

Here is an example that should work in a connect action.

var con = sn_connect.Conversation.get(conversation.sys_id); con.sendMessage({body: 'Are you available?'});

Additional Information Documentation of the method.

https://docs.servicenow.com/csh?topicname=c_ConversationScopedAPI.html&version=latest#conversation-sendMessage_String_String