Password Reset Error: "We could not reset your password because we cannot connect to the Active Directory server. Try again later"Issue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms When trying to go to the password reset page via the password reset URL you get the following message: "We could not reset your password because we cannot connect to the Active Directory server. Try again later" Release Any Cause The error is on the $pwd_error UI page in the following line: <j:when test="${jvar_error == 'midserver_not_running'}"> <h2 class="pwd-subtitle">${gs.getMessage('We could not reset your password because we cannot connect to the Active Directory server. Try again later.')}</h2> </j:when> The error is "midserver_not_running". Resolution Make sure the MID server is running, and in an 'Up' state.Make sure the MID server has the 'supported applications', 'capabilities', and 'IP ranges' configured properly. Additional Information MID Server selection - MID Server criteria