Password reset error: On 'Reset' section "Unable to retrieve account lock state" and has 'null' text in a box


Description

Symptoms

During the password reset process you see the following error:

On 'Reset' section "Unable to retrieve account lock state" and has 'null' text in a box

Release

Could be any

Cause

It is usually due to clone or some issue where the specific Password reset process record gets corrupted.

Resolution

Recreate the password reset process record under Password Reset > Processes (pwd_process table)

Additional Information

See also: "Pwd Reset - AD" Orchestration workflow troubleshooting