Password reset error: On 'Reset' section "Unable to retrieve account lock state" and has 'null' text in a boxIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms During the password reset process you see the following error: On 'Reset' section "Unable to retrieve account lock state" and has 'null' text in a box Release Could be any Cause It is usually due to clone or some issue where the specific Password reset process record gets corrupted. Resolution Recreate the password reset process record under Password Reset > Processes (pwd_process table) Additional Information See also: "Pwd Reset - AD" Orchestration workflow troubleshooting