Info / Error messages should be supported in the native UI of the native iOS and Android apps - Known Error

Info / Error messages should be supported in the native UI of the native iOS and Android apps Description

(gs.addErrorMessage) error messages do not show up in the List View in the Mobile App. On the Android the messages appear after the user has navigated to a form. On the iPhone the messages never seem to appear even after navigating to a form.

If a UI action is called on a list and attempts to show the error message, the user will not get any feedback at the time of the error.

Steps to Reproduce

1. import this Mobile UI Action attached to this PRB: sys_ui_ng_action_5c781f8bdb7f3240d570594e5e9619e4.xml (this UI Action will call a gs.addErrorMessage) Or create your own List Choice Mobile UI Action that calls a gs.addErrorMessage

2. In the Android Mobile App log in to any ITIL user. 3. Incidents->Open 4. In the List View, press the 3-dot button next to any incident and select the UI Action available (test mobile close)

Actual Behavior: There is a loading screen and then nothing happens. If you navigate to the incident form you will then see the error message.

Expected Behavior: We should see the error message on the List View after the UI Action is attempted.

Workaround The javascript alert() method can be used as an alternative in the Mobile UI.