AWS Cloud Service Account is stuck in "Processing" after "Discover Datacenters" UI Action is clicked.Issue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms => After clicking "Discover Datacenters" UI Action, the "Datacenter discovery status" field shows the following with no further update: <date/time stamp>: Processing.... => Cloud API "Method Name" is "List Datacenters" and "Route Status" field value is "executing" with no further update => The Error message in ecc_queue input where topic is "APIProxyProbe": com.snc.automation_common.integration.exceptions.UnknownException: Could not initialize APIProxyProbe at com.snc.cmp.mid.probe.APIProxyProbe.probe(APIProxyProbe.java:326) at com.service_now.mid.probe.AProbe.process(AProbe.java:96) at com.service_now.mid.queue_worker.AWorker.runWorker(AWorker.java:125) at com.service_now.mid.queue_worker.AWorkerThread.run(AWorkerThread.java:20) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: java.lang.NullPointerException at com.snc.cmp.mid.probe.APIProxyProbe.probe(APIProxyProbe.java:98) ... 6 more Release Use case release was London Patch 6 Cause In the aws_credential record, the "AWS Account" field is referencing a non-existent record in the aws_account_admin table. This table is associated with AWS Cloud discovery in releases before Jakarta. This field is not required to be populated when "cloud api" and "cloud management core" plugins, introduced with the Jakarta release, are active. The aws_credential record was imported from another instance but the "aws_account_admin" record referenced in the "AWS Account" field was not. Note the line in the XML of the aws_credential record. <aws_account display_value="">11111111111111111111111111111111</aws_account> Show XML: <xml> <aws_credentials> <access_key>ACCESSKEYACCESSKEYAC</access_key> <active>true</active> <applies_to>all</applies_to> <authentication_key/> <authentication_protocol/> <aws_account display_value="">11111111111111111111111111111111</aws_account> <classification>aws</classification> <mid_list/> <name>AWSCREDENTIAL</name> <order>100</order> <password>COPYOFSECRETKEYCOPYOFSECRETKEYCOPYOFSECR/password> <privacy_key/> <privacy_protocol/> <secret_key>COPYOFSECRETKEYCOPYOFSECRETKEYCOPYOFSECR</secret_key> <ssh_passphrase/> <ssh_private_key/> <sys_class_name>aws_credentials</sys_class_name> <sys_created_by>USERNAME</sys_created_by> <sys_created_on>2019-04-17 17:20:18</sys_created_on> <sys_domain>global</sys_domain> <sys_id>21111111111111111111111111111111</sys_id> <sys_mod_count>5</sys_mod_count> <sys_updated_by>USERNAME</sys_updated_by> <sys_updated_on>2019-05-06 18:39:53</sys_updated_on> <tag/> <type>aws</type> <user_name>COPYOFACCESSKEYCOPY</user_name> </aws_credentials> </xml> Resolution 1. Create the AWS credential from scratch and not populate the "AWS account" field. Then reference this in the Cloud Service Account records "AWS Credential" field. or2. Export XML from originating instance the legacy (existed in pre-Jakarta) "aws_account_admin" record referenced in the "AWS Account" field in the AWS credential record and import XML into problem instance.