Marking article as "Not Helpful" does not create knowledge feedback tasksIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> When providing feedback on knowledge articles from the Service Portal or from the UI Knowledge page, replying as "Not Helpful" is not creating knowledge feedback tasks as described on the documentation page - Enable actionable knowledge feedback. ReleaseLondonCauseThis is the expected behavior as this feature is specific to the out-of-box Knowledge Management-Service Portal. The main reason behind this behavior is that the business rule responsible for creating the tasks, "Knowledge Feedback Task Creation", will only get triggered when the "Reason" field is not empty on the provided feedback. Only when submitting feedback from the Knowledge Management Portal a popup is displayed asking the user to provide the reason for not finding the article helpful.ResolutionNot applicable - expected behavior.