Discovery of UNIX based server failed during classification when invoking uname SSH command - Support and Troubleshooting

Discovery of UNIX based server failed during classification when invoking uname SSH command Issue  Symptoms Discovery of UNIX based server fails during classification when invoking uname SSH command. Symptoms include seeing one of the following string in the ECC queue during classification phase:

===Service-Now EOO Marker=== ===Service-Now Exit Status Prefix=== ===Service-Now Exit Status Suffix=== ===Service-Now_Password_Prompt=== Release Instances upgraded from prior to Geneva

Cause J2SSH is used on the mid server. In order for mid server to connect to target servers, it needs a ssh client. In Helsinki and older releases, there are two ssh clients in mid sever, J2SSH and SNC_SSH. J2SSH is not supported since Geneva. New instances should use SNC_SSH.

Resolution Enable the ServiceNowSSH Client by adding the following mid server property:

mid.ssh.use_snc true Additional Information MID Server parameters