Edge Proxy not allow user to attach a document, Image (attachment) to the article body in knowledge recordDescription<!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms When users try to attach the Attachment in article body of knowledge record by clicking on insert/edit image from Edge Proxy users will see below error. Error: Attempt to save unencrypted data in encrypted attachment for table kb_knowledge Release From London Resolution 1) In spite of selecting the option as an attachment, select Image library and you should able to attach the image/attachment in article body of knowledge record OR 2) First, attach the attachment to knowledge article and then select the attachment option after clicking on the insert/edit option on the editor of the article body so it will give you the option to select that and you will not see any error.