Unable to paste multiple images in an HTML field at the same time - Support and Troubleshooting

Unable to paste multiple images in an HTML field at the same time Issue  Symptoms After upgrading to Madrid, users are unable to paste multiple images at the same time on the TinyMCE editor (HTML type field). Also, user is unable to paste text along with a single image at the same time.

'At the same time' means the same pasting action. For example, the procedure can be illustrated by using a 'select all' command + copy (to copy multiple images, or a single image and text) and pasting in one command.

In Chrome, attempting to paste a combination of text and image(s) only pastes the text and generates a blank outline of images. In the console there is an error reading something like:

Not allowed to load local….resource

In Internet Explorer, when attempting to paste a combination of text and an image(s) at the same time yields a blank TinyMCE editor. Same happens when trying to paste only images simultaneously. In the console, it will display an error reading something like:

[object Errror] {description: “Access is denied”…

ERROR: invalid field or missing message passed to g_form.showFieldMsg

Release Madrid

Cause This error is attributed to using a third-party browser extension.

Resolution Since this issue stems from the use of third-party software in the TinyMCE editor, there is not much technical support can do other than suggesting to use a private browsing session window, or removing the problematic browser extension.