Unable to request a clone with error --java.net.ConnectionExceptionDescription<!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Unable to request a clone. User/admin receives the following error: java.net.ConnectionException:Connection refused(Connection refused) when posting to https://<instancename>.service-now.com/HAGetParams.do?SOAP invalid insert Cause The issue described occurs when an instance is moved from on-premise to being hosted on the ServiceNOW cloud Resolution 1>Check the following sys_properties in system properties. glide.http.proxy_host, glide.http.proxy_port, glide.http.proxy_bypass_list If they are set to some internal ip address. 2>Export xml to back up the properties. 3> Delete the properties. Try requesting the clone after that.