Unable to delete HR Cases [sn_hr_core_case] via clone cleanup script Issue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Clean cleanup script does not delete records in the HR Cases [sn_hr_core_case] table on the target clone instance. CauseAdditional configuration is needed to allow cross-scope access to the 'HR Cases' table.ResolutionOPTION #1 We'll need to define cross-scope access to the application to allow the clone cleanup script to perform the deletion. The steps below will show how to grant access for the 'Global' scope': Log into the instance being used as the SOURCE for the clone.Go to 'System Clone' -> 'Cleanup Scripts' and confirm there is a script to delete records from the sn_hr_core_case table. ex. deleteHR();function deleteHR{ var gr= new GlideRecord('sn_hr_core_case'); gr.deleteMultiple();} In the 'Application Navigator' go to 'System Definition' -> 'Tables'. This will open the table called: Table [sys_db_object].Open the record 'Name' = 'sn_hr_core_case'.You'll see the following message:"Click on 'here' to change scope to Human Resources: Core application: This record is in the Human Resources: Core application, but Global is the current application. To edit this record click here." Click on the tab 'Application Access'Check the field 'Can Delete' then click 'Save'Go to 'System Application' -> 'Application Restricted Caller A...' Click 'New'Enter the following values then 'Save' 'Source Scope' = 'Global''Status' = 'Allowed''Target Scope' = 'Human Resources: Core' Perform cloneLog into the TARGET clone instance, go to sn_hr_core_case.list to confirm records are deleted.Please delete the record created in the sys_restricted_caller_access table via STEP 8. This will remove access to the 'Human Resources: Core' scope from the 'Global' scope. OPTION #2 Use the 'Table Exclusion' and 'Data Preservers'. Please use this KB: Clone results based on Exclusion and Preserver configuration Define access to or from an application scopeRelated LinksBasic overview of how RCA works. Restricted Caller Access How RCA is used for HR.Restricted caller access for HR General information on the module Application restricted caller access settings. Application restricted caller access settings Configuring a record in Table [sys_db_object] table to define cross-scope access, restricted by Restricted Caller Access (RCA) table. Define cross-scope access to an application resource Configuration RCA [sys_restricted_caller_access] table to allow/deny to application.